The following medical experiences happened to my extended family. They show the multiple complex problems in providing medical care at an affordable price. The people involved have given me permission to give brief details of their journey through the medical world.
The first patient is a young male who experienced multiple episodes of tachycardia (fast heartbeat), sweating, anxiety, stress, headache, and weakness for greater than 3 years. He had high blood pressure while on multiple medications with minimal control. His friend consulted me about what could be wrong as she had witnessed several events herself, and decided he wasn't exaggerating or having a panic attack.
We looked up pheochromocytoma also known as PCC is a neuroendocrine tumor of the adrenal glands that secretes high amounts of catecholamines, mostly norepinephrine, plus epinephrine to a lesser extent. His symptom complex matched 9 out of 10 on Google. She wrote down the potential diagnosis and suggested work-up. She presented what she had found to his doctor.
The patient is a Spanish citizen on a national health insurance. The doctor had never heard of this illness, but referred him for testing. It took approximately 60 days to get a specific urine test, which tested positive. He was then referred to the specialists where he was admitted and waited 5 days for a cat scan to confirm and locate the tumor. He was operated on 2 months later and is doing well.
Pheochromocytomas are a potentially high risk problem leading to stroke and other cardiovascular events. He received multiple medications to control his blood pressure with multiple negative side effects. He is off most of his medications now.
The problem was taken care of, but took 6 months. His personal direct cost was negligible, but indirect costs including problems at work, anxiety, and stress were very high.
Our second patient is a young female with non-ruptured appendicitis who went to the emergency room in the US. She was diagnosed and sent to the hospital for outpatient surgery. She was discharged from the surgical area 6 hours post-operatively. She made an uneventful recovery.
Her care was excellent, but the downside is she has a $10,000 deductible health insurance plan. She is basically a de-facto high deductible insurance self-pay patient. Her bill including emergency department, diagnostic tests, ER physician, radiologist, anesthesiologist, operating room and surgeon was approximately $47,000. The event lasted less than 24 hours and shows the major disconnect between actual costs, charges, write-offs, and negotiated prices per insurance plan.
As health care costs spiral out of control, these two examples at different ends of the spectrum show the fundamental flaws in both systems. The present system does not work for the low-income high-deductible patient (majority of people). The single payer system probably does not cost less, but spread the costs over the entire population. The price is lack of efficiency and time wasted.
These real-life examples create an interesting dichotomy.
The thoughts and opinions of a 35 year board certified emergency medicine physician blogging about everyday life, the role technology has played in the emergency department business, and the art of practicing medicine. The times have changed: Health-care IT, EHRs and Meaningful Use!
Showing posts with label quality care. Show all posts
Showing posts with label quality care. Show all posts
Monday, May 25, 2015
Monday, August 19, 2013
Ditch, Switch and Migrate!
This article has many interesting statistics on the demand of the provider to find an EHR that works for them. When and if you switch-we advise you have a "Migration Plan" carefully created with your new vendor to avoid starting from ground zero.
EHR users ditching systems, trading up - Dissatisfaction with current EHR systems have many providers turning to new vendors
Erin McCann is Associate Editor at Healthcare IT News. She covers physician practices, ambulatory care and social media in healthcare. Follow Erin on Twitter @EMcCannHITN
2013 has been billed as the year of EHR dissatisfaction, with up to 23 percent of physician practices reporting they were trading in their current EHR system for a new brand altogether, and, according to a new Black Book Rankings report, there were only a handful of vendors that came out on top.
The survey finds that providers switching to new EHR systems were turning to Practice Fusion, Care360 Quest, Vitera, Cerner, Greenway, ChartLogic, GE Healthcare and athenahealth — all vendors who have risen to the top of the replacement market satisfaction polls, officials note.
"Regularly, at least two of these eight vendors were on the short lists of 88 percent of the current replacement market buyers surveyed," said Doug Brown, managing Partner of Black Book, in a news release.
Seven others — Allscripts, AmazingCharts, eClinicalWorks, Kareo, McKesson and NextGen — also received top rankings in six of seven 2013 Black Book client experience surveys, Black Book officials note.
"EHR system shifters now position to reallocate more than $5 billion in sales as the unstable vendor marketplace begins to get agitated," said Doug Brown, managing partner of Black Book, in a news release.
Eighty-one percent of survey respondents who indicated they were ditching their current systems said they were on track to replace their EHR within the next year; some 11 percent said they were unsure, according to the report.
The study is a follow-up assessment on the status of electronic health record users, all of which indicated deal-breaking dissatisfaction with the current vendors.
EHR users polled in the original survey had cited numerous cases of software vendors underperforming enough to lose crucial market share, with vendor solutions often struggling to keep up.
Most concerning to current EHR users were unmet requests for sophisticated interfaces with other practice programs, complex connectivity and networking schemes, pacing with accountable care progresses and the rapid EHR adoption of mobile devices, the original survey found.
Out of those EHR users considering a system switch, 80 percent said the solution does not meet the practices' individual needs; 79 percent indicated that the medical practice had not adequately assessed the group's needs before choosing the EHR; 77 percent of respondents cited solution design as ill-fitted for their medical practice or specialty; and 44 percent said vendors have been unresponsive to requests.
Monday, July 29, 2013
Is Your Electronic Health Record Hazardous to Your Patient's Health?
The Electronic Health Record has the potential of better care through improved legibility, warnings about allergies and drug interactions, improved communication to all providers, artificial intelligence for diagnosis and treatment, e-prescribing with accurate dosages, and improved patient education.
However, as usual the "devil is in the details", which may provide risks to the provider and the patient.
- Choice of EHR- through meaningful use certification, imposed one-size fits all "enterprise" systems, minimal provider input, and the use of the EHR to attempt to control behavior, collect data, and solve institutional problems- the overall benefits have been neutralized.
- Implementation- There are multiple articles written on early, middle, and late implementation issues. Early issues include training, forcing the provider to adapt to the system rather then the rational opposite. Training teaches you how the software program operates, but does not deal with the actual flow of patient care in the facility. CPOE is a good example of making the most expensive person in the room a "data technician".
- CPOE- It was implemented to control costs, decrease errors, and reduce over-ordering of tests. There is no proof available yet. However, most CPOE systems lead to more tests, more cook-book treatments and more expense.
- When the provider is new to the system- lack of intuitiveness of the software, mistakes can easily be made. A locum tenems provider require training prior to working their first shift!
- Navigation- Many difficulties exist such as can't find the nursing notes, access old records, access important messages sent to patient, and how to discharge a patient. Many of these tasks require multiple steps to accomplish something that should be easy and straight-forward.
- Cooke-cutter charts- The charting output looks the same for every patient due to the use of macros, cut and pasting, and the number of clicks. The chart becomes disorganized and does not reflect the true problem or treatment plan.
- Patient Education- the over kill of information that the patient will not read or understand if they do!
- Pediatric Prescriptions- The difficulty of the overly complex formula that requires a provider to process in a way they were never educated.
- Artificial Intelligence- Warning fatigue leads to the provider ignoring things that could be significant.
- Encounter Summaries - Sending a document to a referral provider is complex and over loaded with data that it is hard for the referral provider to determine what has already been done. Depending on the output, the key information is not always obvious.
Many of the issues listed above force providers to hire scribes and more support personal meanwhile limiting contact with the patient. They are busy swimming in the overwhelming paperwork!
EHR 2.0 will hopefully solve a lot of these issues, but the key is a USER-FRIENDLY version that is viewed as an asset not an obstacle. Understanding work-flow by the computer developers and eliminating government mandated data collection are excellent first steps!
Monday, June 24, 2013
Continuing Medical Education
Staying current in the rapidly changing world of medical education, guidelines, protocols, and technological innovations is a continual challenge for most practitioners. Having practiced since 1975, multiple reinventions of the wheel, standard of care, and now evidence-based medicine have all had their days in the sun.
Evidence based medicine is now the buzzword for all education, but unfortunately, a lot of the data was not obtained in blinded, multi-center, prospective studies. Much of the information is gleaned in meta-analysis format that uses flawed data as the source of their conclusions.
Treatment plans, protocols, and guidelines are far superior then in the past, but again contain "expert opinion" not necessarily the true facts. What is left out in these plans is the "Art of Medicine". An experienced clinician can take the best of the information and cater it to the individual patient.
How does one keep up?
- Develop a consistent plan that teaches you what is presently being taught in the residencies and medical schools. Take this information and adapt it to the reality of your practice.
- Maintain Board Certification because it forces one to take an extensive review course in 8-9 years.
- If possible, work with others. Isolation leads to "antique practices".
- have continuous access to the Internet at work- the former peripheral brain, or notebook in the pocket, with modern enhancement!
What to read/review? These are what I use and have kept me pretty current. These are not direct recommendations, but suggestions based on my specialty and practice.
- Emergency Medical Abstracts- reviews the literature.
- Risk Management Monthly- all the lawyers I know listen to it!
- Emergency Medicine: Reviews and Perspectives (EM:RAP)- current real-time podcast education with practicing professors.
- American Board of Emergency Medicine- Lifelong Learning and Self-Assessment (LLSA)
- Medscape
Friday, April 5, 2013
The Right Click Dilemma!
What is the difference between a person who understands computers and the rest of us? It is the ability to understand that programmers love to right click to create endless contextual menus. these menus are interpreted by IT people because 1- they know they exist and 2- they read and act on these menus. The rest of us stare in silence, stupidity, or disbelief. How did they know"that"? Why would they hide the menu from us?
When dealing with many Electronic Health Record systems, the right click is your arch nemesis. You had endless hours of training, but still cannot remember what to do next. You did not realize that you can right click something or everything and multiple hidden menus appear with the answer. When you have suffered through multiple minor epiphanies and created multiple "work-a-rounds" and/or "favorites" the program becomes less onerous.
The real solution is end-user friendly Electronic Health Record do not rely on a right click, multiple hidden menus, work-a-rounds, and favorites to utilize. The user should be able to look at the screen and intuit what to do next. What is painfully obvious to the "programmer" is not obvious to all end users.
If the program takes endless hours of training, needs "super-users", and you forget things after only 1 week, the endless psychological toll it takes on the users is profound. This leads to lost productivity, unhappy employees, and general disenchantment with the whole process. The Electronic Health Record has many potential benefits, but this is often lost in the battle to process efficiently.
When dealing with many Electronic Health Record systems, the right click is your arch nemesis. You had endless hours of training, but still cannot remember what to do next. You did not realize that you can right click something or everything and multiple hidden menus appear with the answer. When you have suffered through multiple minor epiphanies and created multiple "work-a-rounds" and/or "favorites" the program becomes less onerous.
The real solution is end-user friendly Electronic Health Record do not rely on a right click, multiple hidden menus, work-a-rounds, and favorites to utilize. The user should be able to look at the screen and intuit what to do next. What is painfully obvious to the "programmer" is not obvious to all end users.
If the program takes endless hours of training, needs "super-users", and you forget things after only 1 week, the endless psychological toll it takes on the users is profound. This leads to lost productivity, unhappy employees, and general disenchantment with the whole process. The Electronic Health Record has many potential benefits, but this is often lost in the battle to process efficiently.
Monday, December 3, 2012
Changing the Paradigm for Outpatient Care
The present model has the primary care physician as the provider and gatekeeper of patient care. They evaluate the patient, obtain consultation, admit to the hospital (the hospitalists have taken over this role), and are the general coordinators of care. However, this model in theory works well; it has proven to be ineffective. This is no criticism of the concept but the complexity of modern medicine has made this very difficult for the average family practice unit.
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| Current Model |
The family physician is supposed be the “gatekeeper” of resources and keep people out of other venues like Emergency Departments and urgent cares.
The problem is that the general public has voted “with their feet” that they prefer the family doctor when they are well, but the Emergency Department when they perceive themselves to be quite ill and the urgent care for quick, convenient care. Call any doctor’s office and the first non-human response is: “If this is an EMERGENCY call 911 or go to the nearest Emergency Department.”
At the present time Emergency Department Services comprise approximately 2% of the nation’s annual healthcare expenditures.
Almost every ED has the built-in infrastructure to accommodate large number of patients which could be expanded. These are centrally located in most communities and already are the de facto safety net of the United States.
Make the ED the central piece of an organized system of emergency department, urgent care, family physicians with an integrated use of consultants.
![]() |
| New Model |
Advantages are:
- Lack of duplication of hard assets
- Patients already prefer the ED
- Coordination of care
Friday, November 2, 2012
How Medical Consumers Can Get More “Bang for the Buck”
One of the more interesting interactions between patient and provider occurs when the patient is asked, “What is the problem?” The patient responds with “You’re the doctor,” or “You’ve got my records.”
This scenario highlights the opportunity the consumer has to achieve their goals in a quick, efficient, and potentially inexpensive way.
What can the patient bring to the interview to help the provider “GET IT RIGHT” the first time.
- Express your motivation for your visit. Such as:
- I'm worried about a "stroke" or a "heart attack"
- I need a work excuse
- I'm out of meds
- My spouse/relative made me come
- I need a routine check-up
- My concern "runs in the family"
- Provide a list of medications – best kept in wallet
- Provide a list of allergies
- Provide a list of past medical history and surgeries
- Share what has worked for you in a similar situation
- Don’t be afraid to say… “After Googling my symptoms, I got concerned about X…”
- Share your expectations
- Write a list of questions you have
- Be straightforward with your goals -- it saves a lot of time and money
- Reserve the right to say NO THANK You—I just wanted an educated opinion not a lot of tests and consultants.
All that said - and going back to our brief introduction of “you’re the doctor” - what if you really don’t know. That is, perhaps something is indeed bothering you, something is not right, but you cannot put your finger on it.
Don’t be embarrassed.
Doctor’s love these sorts of challenges, but they need to work alongside you to be effective at discerning the issues. Just say it that way. “Something is bothering me, something is wrong Doc, but I cannot put my finger on it.” Then, you and the doctor can work together to figure it out. And both of you feel like you have a partner in the discovery process.
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Tuesday, September 18, 2012
Using Risk Factors and Red Flags to Rapidly Identify Potential Serious Disease Processes
Identifying high risk patients from common chief complaints is an endeavor that needs to be cultivated and will significantly enhance one’s clinical acumen.
High Risk Patients can present with very subtle findings. An acute MI with ST elevation becomes readily apparent but the patient with the dissection can easily be misdiagnosed. High risk also includes illnesses that need to be treated in a specific time frame and bad outcomes leads to high liability.
Risk Factors are a combination of historical associations through family history, social history, genetics and red flags are positive responses to goal directed questions and physical exam findings that can lead to a higher suspicion of serious illness. Risk factors that are historical have been determined by longitudinal clinical studies over many years. They are a helpful guide but do not exclude serious illness in an individual patient.
The converse is also true. The majority of back pain chief complaints are musculoskeletal. How does one rapidly identify the patient that needs a more extensive evaluation?
The #1 Risk Factor is abnormal vital signs. Each abnormal sign must be addressed. If cannot be explained, further evaluation or monitoring is required.
See index below for some examples of risk factors and red flags associated with the following chief complaints. They are not all inclusive.
Chief Complaint:
ii. Shortness of Breath
iii. Ob-Gyn
iv. Back Pain
v. Headache
vi. Syncope
vii. Allergic reaction
viii. Abdominal Pain
ix. Testicle pain
This list is extensive, however evaluating the patient with knowledge of these risk factors and red flags will limit your liability and allow benign processes (tincture of time) to heal most patients without extensive cost , radiation, side effects of unnecessary treatments. When artificial intelligence is fully developed and placed in EHRs, these items will be sent to the provider in real time to enhance their clinical decision making.
More details available upon request.
Index:
i. Chest Pain
Risk Factors for Acute Coronary Syndromes:
o Past Hx of CAD
o Family Hx of CAD
o Age: Male >33 Female >40
o Diabetes
o Hypertension
o Smoking
o Increased Lipids
o Sedentary lifestyle
o Obesity
o Postmenopausal
o Drug use- cocaine
Risk Factors for Pulmonary embolism (PE):
o Prolonged immobilization
o Surgery >30 days 3 months
o Prior DVT or PE
o Pregnancy
o Lower extremity trauma
o Oral contraceptives
o Smoking
o CHF
o Chronic obstructive pulmonary disease
o Obesity
o PMH or FH Hypercoagulability
Risk Factors for Aortic Dissection:
o Hypertension
o Congenital disease of the aorta or aortic value
o Inflammatory aortic disease
o Connective tissue disease
o Pregnancy
o Arteriosclerosis
o Smoking
ii. Shortness of Breath
Risk factors for Acute Coronary Syndromes:
o See list above
Risk factors for Pulmonary embolism (PE):
o See list above
Risk factors for Pneumothorax:
o Hx Pneumothorax
o Valsalva maneuver
o Chronic lung disease
o Smoking
iii. Ob-Gyn
Risk Factors for Ectopic Pregnancy:
o Abdominal pain
o Abnormal tenderness
o Positive hCG test
Ovarian Torsion
o Pregnancy
o ovarian cysts
o ovarison hyper stimulation syndrome
o tumors
Pelvic Inflammatory Disease
o STD exposure
o Abdominal pain
o Fever
o Vaginal discharge
o Pelvic pain
o Multiple sex partners
iv. Back Pain
Risk Factors for Abdominal Aortic Aneurysm:
o Abdominal pain
o Back pain
o Age >50
Red flags:
o Numbness
o Dizziness
o Motor Weakness
o Syncope
o Paresthesias
o Fever
o urinary retention
v. Headache
Red flags:
o Syncope
o Loss of Consciousness
o Mental State
o Speech Difficulty
o Seizure disorder
o Focal weakness
o Dizziness
o Gait Abnormal
o Numbness
o Paresthesias
o Fever
o Polycystic kidneys
o Osteopathic manipulative treatment
vi. Syncope
Risk Factors for ACS:
o See above
Risk Factors for Pulmonary Embolism (PE):
o See above
Risk Factors for Abdominal Aortic Aneurysm:
o See below
Risk Factors for Drug Syncope:
o Drug use
o Polypharmacy
o Drug interactions
Risk Factors for Ectopic Pregnancy:
o See above
Family History of Sudden Death
CHF (Congestive Heart Failure)
vii. Allergic Reactions
Red flags:
o Allergic to ace inhibitors
o Allergen exposure
o Allergic to bee stings
o Bug bites / stings
o Allergic to shellfish
o Allergic to soap/detergent
o Allergic to pets
viii. Abdominal Pain
Risk Factors for Ectopic Pregnancy:
o See above
Red Flags for Abdominal Aortic Aneurysm:
o Abdominal pain
o Back pain
o Age >50
Risk Factors for Mesenteric Ischemia and Ischemic Bowel Disease:
o Age >55
o Hx Cardio Vascular Disease (CV)
o Hx Congestive heart failure (CHF)
o post-myocardial infarction mural thrombi
o Congestive heart failure (CHF)
o Shock
o hypercoagulable state
o pain is out of proportion
o coagulable state
o arrhythmias
o Sleeping impairment
Risk Factors for Acute Coronary Syndromes:
o Past Hx of CAD
Red Flags for Acute Appendicitis:
o Anorexia
o Right lower quadrant pain
o Fever
ix. Testicle Pain
Age <40
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