Sunday, January 6, 2013
“Resistance is Futile”
Since the Luddite ‘s anti-technology movement in the 19th century in response to the industrial revolution, modern technology has been not always welcomed with open arms.
Fear of change and the inability to cope with new processes make the end-user feel like nobody is listening to them.
The Electronic Health Record is a good example of forcing a one- size-fit-all solution to complex processes that are not all linear, obvious, or easy to categorize.
It throws another obstacle at the end-user already who is already burdened with endless multitasking, interruptions (some important and critical), time concerns, and living up to quotas.
There are solutions:
1. “Best of Breed” computer programs for various departments that integrate with the monolith ENTEPRISE SYSTEM. IT people all want one program to make it easier for them. They are not the customer.
2. Use of various platforms that individual providers can use to accomplish the same goals.
3. Listen to the END-USER. The owners of the institutions and the practice will be rewarded with increased productivity, safety, and net revenues. Job satisfaction will be increased and burnout will be delayed.
4. The Russian space writing utensil (the pencil) may be the best solution instead an exotic, complex solution.
For the Luddites in the audience---embrace technology but with the caveat that common sense, simple solutions are the best.
In the end, technology should exist help - not create “work-arounds” to fit square pegs in round holes.