Monday, November 20, 2017

"Take Me to the Emergency Room"



A 2014 18-month study followed 25,000 low-income Oregonians who won Medicaid coverage in a lottery as part of the Oregon Health Insurance Experiment found that expanding health coverage increases emergency room use. If the finding holds true, it could undercut an argument for the new health care reform law.  The claim is that it was seen across all types of visits that could theoretically be handled in a “less-expensive” outpatient setting.

One of the tenets of the Affordable Care Act is that by providing insurance to everyone; this would be lead to limited Emergency Department utilization. The problem is very complex and the government solutions do not reflect the behavior patterns of the healthcare consumer.

A respected Emergency Department and Urgent Care billing  consulting company felt that Emergency Department Visits would increase by 10-20 % and that the self-pay rate would increase from 18-20% to 30%. This is a reflection of increased Medicaid access and patients having to deal with $5-10,000 deductibles. These deductibles turn an insured patient into a de facto self-pay.

The consumers have voted with their feet in the last 15 years and realized the Emergency Departments and Urgent Cares provide excellent care. They also realize that Emergency Departments cannot ask for “cash up front”. An alternative view to over usage of the ED is that the ED has for years been a significant factor in increased excellent health care and coverage. The government may rethink the whole ED dogma and make it a central clearing house that distributes to Urgent Cares, Family Practice, Internal Medicine and various specialties. With a revamping of the payment schedules, this could accommodate consumers and control costs.

Monday, November 13, 2017

Excellent Synopsis of the History of the Electronic Health Record



The HITECH Era in Retrospect by John D. Halamka, M.D., and Micky Tripathi, Ph.D. is an accurate description of the introduction of computerized technology into the medical arena. It is must read for all providers.

Wikipedia states “John D. Halamka is a physician who focuses on the adoption of electronic health records and the secure sharing of healthcare data for care coordination, population health, and quality improvement.” His C.V. emphasizes his credibility.

The multiple blogs co-authored by myself and Dr. Kamens reflect multiple story lines brought up by Dr. Halamka as the benefits and deficits of the Electronic Health Record.

As Dr. Halamka points out, a big factor in the evolution of a tool that should help, but instead harms (thus not in the manner of primum non-nocera) has been government intervention into a process they little understand.  Given oversight throughout the evolution of EHR requirements have been office people, desk sitters, academicians, and others who have little or no actual clinical experience.

As a result, the guidelines through upon which developers have created the software that runs EHRs have been disconnected from real clinical needs and utility. Despite all the negativity, there is hope the electronic interface can be adjusted to the needs of the provider and not just to endless data collection. That however, as noted in the article, will require a commitment to involving providers in creating practical ways to do things better.

Tuesday, November 7, 2017

“Yada Yada”


"The Yada Yada" is the 153rd episode of the American NBC sitcom Seinfeld. The 19th
episode of the eighth season, it aired on April 24, 1997. “Yada Yada” is boring or empty talk
listening to a lot of yada yada about the economy —often used interjectionally especially in
recounting words regarded as too dull or predictable to be worth repeating.

After writing more than 200 blogs over the last 5 years Electronic Health Records and
Information Technology, myself and my co-author Dr Kamens constantly review the literature
and the same blogs can be printed today that were written 5 years.

There has been quite a bit of progress but no earth-shaking change to improve the
“Electronic Experience”.

Multiple topics have been discussed multiple times:

1. Interoperability-Yada Yada
2. Burden of work on provider-Yada Yada
3. Burnout of provider-Yada Yada
4. Endless clicking-Yada Yada
5. Endless data collection-Yada Yada
6. Destroying the provider-patient relationship-Yada Yada
7. Homework-Yada Yada
8. Etc.-etc.-Yada Yada
9. User-friendly interfaces-Yada Yada
10. Fill in the blank______-Yada Yada

Jerry and George said it best. Yada Yada

Despite the recurrent, endless problems with the Electronic Health Record and it’s desire
to control human behavior (unlikely), we will continue to occasionally inform, amuse or
relate to human user.

Thursday, November 2, 2017

Failure to Diagnose


In the wrongful death settlement with DuPage Medical Group, Alexian Brothers and Ochoa family,(Personal Injury Lawyers at Cogan & Power . . .) the plaintiff attorneys recovered more than $3 million dollars in “Failure to Diagnose Case” of a patient who died of a complicated headache. The article states that the patient of their clinic with chronic headaches was seen multiple times with no tests being performed.

This showcases a familiar response to a patient returning for the same complaint multiple times. The providers were suffering from “anchor bias” – relying on the first piece of information offered when making subsequent judgments.

These errors could be avoided by using a risk-factor driven electronic health record to review old records and reminded when important risk factors are ignored.  In the case, it was not differentiating between a benign headache and a life-threatening one by not asking the right questions.

Tuesday, October 10, 2017

Can Defensive Medicine Decrease Lawsuits?



The authors of Physician spending and subsequent risk of malpractice claims: observational study try to determine whether increased clinical use of diagnostic resources serves to decrease malpractice claims. While they were able to show an association between greater physician spending and reduced risk of malpractice claims, they were unable to claim more than just an association. That is, the reason (cause) for this association is not entirely clear.  We can speculate, of course, but it is wise to remember that doing is simply that, speculation.

 Consider two possible causative explanations, one employing a defensive approach, and the other an offensive approach. Opposite forces, same result. How? In the first, physicians studied may actually have practiced defensive medicine, with the mindset of defending themselves from lawsuits. In the second, they have practiced offensive medicine, being more careful for the benefit of their patients, and being little influenced by defensiveness. In either case the same association would have been shown: more tests, less suits. Indeed, it could be the case that more careful doctors make more accurate diagnoses, and have fewer suits. The only difference between these obverse sides (defensive/offensive) is motive.

From the defensive side, the authors give multiple reasons why malpractice occurs where some skill improvements might be of benefit, including poor interpersonal relationships and impaired communication abilities. From the offensive side, when one is doing one’s best in behalf of a patient, there is little that can be done about unanticipated bad outcomes, unexpected diagnostic errors, cognitive errors, and systems errors. These happen to the best of us.

Nevertheless, defensive medicine is a fact of life for most physicians in the United States. It is present to some degree, even if slight, in most of us. It is the “Elephant in the Room.” Even though multiple studies contend that malpractice risk is overrated, those of us who have practiced for more than a few decades (or more) know that a multiplicity of factors get poured into each clinical decision, and no less into the question of what tests to run. While defensiveness may creep in now and then to some degree, it is not the whole picture, as it simply does not control clinician minds. Most of us make decisions based upon that we think will benefit the patient, not upon what will keep us out of court. True, a good outcome is less likely to result in a suit, but we tend not to live in a pessimistic world where every patient is a lawsuit waiting to happen. Some believe that physicians do think that way, but it is an untrue picture because most practice optimistically.

Yes, there are those who have allowed defensiveness to rise to the top in their decision-making.  But not all in the house of medicine have done so. No, not all, and more precisely, only few have defensiveness dominate. Of course, for each of us, there have been times it has become more of a force than we would like, perhaps when under stress, or perhaps when the memory of encountering a plaintiff’s attorney is still fresh. But for the most part, we get back to practicing primarily for the sake of patients, letting potential litigation chips fall where they may. We do that largely because we know that lawsuit apprehension is not what really motivates us, nor what is best for our patients.

Unfortunately, a big part of the malpractice setting is the psychological and emotional damage a suit inflicts on defendants. Loss of money may happen; worse are losses of self-esteem, meaning, and identity. Then there are the potential appearances of alcohol abuse, substance abuse, and marital discord. These are only a few of the untoward consequences that accompany becoming a malpractice defendant.    

 There is also the chances one may lose their job or that potential advancement may be spoiled. The state of Florida has a 3-strike law that can actually force one to leave the state. We have been told that being referred to the State Department of Regulation can be a worse experience than being sued.

A provider who is currently, or was previously, a defendant must live with a cloud that follows him or her around, raining thoughts about the “mistake” that may have harmed someone. Whether fault really was present is often irrelevant when the defendant bears psychological consequence. Endless pressure to perform at 100% accuracy in a world where errors are not taken lightly, may, over time, extract a toll on the joy and satisfaction practicing medicine should otherwise have. One sometimes hears youths, as well as mature ones, say that medicine can be a great career, but there are easier ways to make money.

It is important to be cautious and, as we have noted, caution can lead to greater expenditure and resource utilization. But, as we have noted, cautiousness may be directed not only toward oneself (defensively, by the ordering physician), but also toward the patient (offensively, to be sure nothing important is missed).

 Now, when we, or one of our loved ones, becomes sick, don’t we want the cautious, caring physician, on the offensive in your corner, whether his ordering stats appear to be “defensive” or not?

Are there any solutions to this conundrum? Having a non-combative no-fault malpractice system (as in Australia) would be a good start. While a no-fault approach does not eliminate malpractice claims, it enables most injured patients to get their day in court without demonizing the provider.

Communication and system issues are prime sources of patient dissatisfaction. Still, because little can be done to reverse a bad outcome, a no-fault system has definite advantages.  It has the ability to provide resources for the patient and the family, while simultaneously protecting all concerned, including the physician.

 In conclusion, it is only logical that providers might order more tests to protect themselves from all the downsides of lawsuits. On the other hand, it is also only logical that physicians order tests in larger numbers to protect their patients from bad outcomes. How do you tell these apart? These two paths to more testing are indistinguishable. But in either case, even though the provider is being risk averse for two apparently different reasons, ordering more tests will not prevent lawsuits.

Tuesday, October 3, 2017

Dilemma of Accurate Data Collection


In the article "How your hospital can make you sick", Consumer Reports paints a pretty negative picture of hospital acquired infections. The data is disturbing, but without context can lead to reaching conclusions and action plans that may or may not work.

The Electronic Health Record contains endless amounts of information but may or may not provide the precise data researchers seek in an easily accessible form. Optimally, the EHR collects the data automatically, without need for provider input.  But all too frequently, data is incomplete or inappropriately classified; unless an answer to a specifically requested question is input, the data may become difficult to retrieve.

Most commonly the providers do not know the questions that are needed, and do not therefore record whether they have or not done performed some action.  A good example is not recording that the patient is a MRSA carrier who then leaves the hospital with MRSA Cellulitis and Dehydration. Did the patient acquire the infection prior to entering the institution or after hospital exposure?

The Electronic Health Record can be used as a tool to capture this data. The providers must know the questions and the organization must create buy-in to collect the data. There are various methods. The easiest is a checklist prior to discharge that answers the questions easily with the ability to provide context. This context can explain a behavior that may seem inappropriate. Moreover, it can be entered into the EHR by a non-provider at a latter time.

The bottom line is the EHR can be formatted to help the clinicians answer the tough questions.  This may help various institutions avoid the dreaded headlines in the morning paper (if anyone still reads it).

Tuesday, September 26, 2017

“Uberizing” Pre-Hospital Care




Medical costs keep rising and are under a great deal of government, societal, and insurance company scrutiny. Rarely discussed in the medical cost debate the true cost versus effectiveness of pre-hospital care.

The entire fire-rescue paradigm has broad support from most constituents but there probably could be some evidence-based cuts. The article above gives some guidelines how this can be attempted.
An interesting phenomenon occurs every time a rescue is dispatched: a fire crew is simultaneously sent out to act as first responders. The rationale four quick response is to arrive within 4 minutes, start CPR, and defibrillate someone with reversible V-fib. Yet, the majority of calls do not need CPR, defibrillation, our even treatment; but at the same time, they cannot be simply left where they are, and therefore need transportation to a care facility. 

Such transports are not only extremely expensive, but also take valuable paramedics out of service to act pretty much as a taxi. Municipalities commonly encounter fire-rescue budget constraints, and many cities now instruct their paramedics to call for a private ambulance themselves when the need is strictly for transport. Of course, such vehicle and personnel shuffling is time-consuming and potentially more expensive.

A potential “out-of-the-box” solution is to take advantage of the Internet, social media, and companies like Uber and Lyft. In the future Uber may be used as the generic name for Internet driven transportation services.

Potential applications are:
  1. When a patient needs just transportation, Uber can be called by the fire rescue, paramedics, and or dispatch. A patient may even initiate the call.
  2. Cities and Fire Rescues can contract with Uber to send specific taxis with CPR-trained our even ACLS-trained drivers to transport patients who do not need a stretcher for transport.
  3. Certain cities are studying paging anybody within 6 blocks of a cardiac arrest victim who has volunteered as a CPR first responder. Specially trained “Uber” drivers that can commence CPR and attach and use the AED can extend this first level of care. Having backup of this type would gou a long way to alleviate community concern, and generally assure that every victim is reached in under 4 minutes

There is considerable potential for cost saving. Think of reductions in fire station construction, personnel, and equipment. All of this could be achieved with little reduction in quality. It’s time to take advantage of social media and include private infrastructure to aid the public good. Perhaps in the future, stories about babies being delivered by taxi-drivers will be replaced by a stories of heroic Uber drivers in that honored role.